19. User Appeals
This User Information Protection Regulation (hereinafter referred to as the "Regulation") is an official document of Rambler Internet Holding LLC (hereinafter referred to as "Rambler") and has been developed and implemented by Rambler in relation to Rambler projects and services (hereinafter referred to as "Rambler Internet Resources"), including Rambler/Top-100 resources (hereinafter referred to as "Top-100"), as well as in relation to the projects and services of the Rambler Group companies (hereinafter referred to as "Rambler Group Internet Resources").
This Regulation defines the conditions and purposes for collection, storage, protection, processing, provision and dissemination of user information of Rambler Internet Resources and those of Rambler Group companies (hereinafter jointly referred to as the "Internet Resources").
Address and contacts of Rambler Internet Holding LLC:
Location address (legal address): 9 bld. 1, Varshavskoe Shosse, Moscow, 117105, Business Center (BC) Danilovskaya Manufaktura, Ryadi Soldatenkova Rambler Internet Holding LLC.
In accordance with these Regulations, user information shall include:
User profiles and information obtained through bookmarks may contain personally identifiable information (user personal data).
For the purposes of implementing this Regulation and providing additional protection for users, the personal data protection regime provided for by the Regulation applies to e-mail addresses, ICQ, Odigo, and IRC.
All user information collected, stored and processed by Rambler shall be considered to be limited access information, unless otherwise provided by the legislation of the Russian Federation or this Regulation.
The relations considered in this Regulation related to collection, storage, processing, distribution and protection of user information of the Internet Resources are regulated in accordance with the current legislation of the Russian Federation. The application of the foreign law to them shall be possible only in cases stipulated by the legislation of the Russian Federation and having international agreements valid for the Russian Federation.
Rambler official documents defining the terms of using individual Rambler Internet Resources, including joint partnership projects and Rambler services, may define additional terms, composition and procedure for collection, storage, protection, processing and dissemination of user information.
These Regulations shall take precedence over the aforementioned documents and regulations, which shall apply only if they do not contradict these Regulations and provided that the said documents and regulations do not expressly state that their provisions regarding user information protection shall prevail.
Rambler proceeds from the fact that the user initiating access to the Internet Resources:
When registering and accessing the Internet Resources, the user is prohibited from providing false and/or incomplete information about themselves.
Rambler believes that the user, by registering and accessing the Internet Resources, is familiar with this Regulation, agrees with it and assumes the rights and obligations specified herein. Consent is given in the form and on the terms set for users in the Rules for the Use of Projects and Services of Rambler or Rambler Group companies.
If the user disagrees with this Regulation, the use of the Internet Resources shall be terminated.
By providing their personal data to Rambler, the user gives their consent to their processing by Rambler in order to enable them to access the content and other content of the Internet Resources, register at them and use them within any available functions.
By providing the data of third parties necessary for the use of the Internet Resource, the user confirms that they have received the consent of these persons to the processing of their personal data or that the user has the authority to express consent on behalf of such persons.
The user also agrees to the personal data transfer by Rambler to other persons, including, but not limited to, Rambler Group companies (for the purposes of the Regulation, such companies include legal entities belonging to Rambler Group of Companies, including Rambler Internet Holding LLC, Afisha Company LLC, Rambler Group LLC, Gazeta.Ru JSC, Lenta.Ru LLC, Price Express LLC, RA Index 20 LLC, CINEMA PARK JSC, P. K. FORMULA KINO JSC, RSM LLC), and personal data processing by these entities. The purpose of such transfer and processing is to provide the user with the ability to access the content and other content of the Internet Resources, register at them and use them within any available functions.
Rambler assumes that the registration form on the Internet Resource is filled directly by the user. Only the user shall bear responsibility for legality of providing and reliability of personal data of the user and other persons which data are reported. Since Rambler does not establish the user identity and does not assume the responsibility for such identification, Rambler is not responsible for the fact that the user is really the person on whose behalf the registration on the Internet Resource is carried out, and is not responsible for possible damage caused to other users or other persons if the user is not such a person.
Rambler does not assume any obligation to verify the accuracy of the personal data specified by the user, and is not responsible if the user provides a larger amount of data than is provided by the registration form posted on the Rambler Internet Resource.
Mixed processing of users personal data and other persons is provided for whose personal data are specified at registration and use of the Internet Resource that is both processing without use of automation means, and automated processing with transfer of the received information using the Internet.
This consent is granted indefinitely for the entire period of the Internet Resource use.
The user is aware that they can withdraw consent to the personal data processing by sending Rambler a statement in paper or electronic form, including using their account on the Rambler Internet resource with the indication in such a statement of the data provided for by the Federal Law No. 152-FZ "On Personal Data" dated 27 July 2006.
In case of receipt of the notice of consent to the personal data processing in paper form, Rambler, in order to identify the data subject may request from such person additional information provided by the personal data subject when registering on the Internet Resource, or ask such a person to send an electronic request to revoke consent to the personal data processing using the appropriate account of the personal data subject on the Internet Resource. If the applicant fails to perform such additional actions, Rambler has the right to refuse such a person to withdraw consent to the personal data processing in order to protect the rights of third parties.
In case of revocation of the previously issued consent to the personal data processing by the user or third parties whose personal data were obtained by Rambler from the user, these entities will not be able to use the Internet Resource and the services and opportunities provided with its help.
Rambler has the right to continue processing the user personal data after the withdrawal of their consent in the cases provided for by the legislation of the Russian Federation.
The user agrees to receive from Rambler and/or the Rambler Group companies information messages, any kind of advertising and/or other personalized messages related to the Internet Resource and/or the subject of the Internet Resource, as well as products (services) of the Rambler Group companies and their partners, which can be sent to the e-mail address specified by the user when registering on the Internet Resource, as well as in the form of SMS messages or other types of messagesto the phone number specified by the User during registration. In order to receive these messages and promote the Internet Resources, products (services) of the Rambler Group of Companies and partners of the Rambler Group of Companies, the user agrees to the processing of their personal data.
The user has the right at any time and for any reason to refuse to receive these messages by clicking on the appropriate link contained in such a personalized message.
At the same time, the user is notified that they bear the responsibility established by the legislation of the Russian Federation in case of incorrect contact data, as well as data of third parties without obtaining the appropriate authority from them.
Rambler has the right to process user information obtained as a result of information exchange with third parties under the OpenID and OAuth protocols, provided that these third parties receive the prior user consent for this processing.
Rambler has no intention of receiving information from minors and recommends that legal representatives of minors allow them to work on the Internet only under their own control legal representatives.
Rambler shall apply user information in order to protect the rights of minors within the limits and limits established by applicable law.
Rambler does not verify the accuracy of information received about users and does not exercise control over the legal personality of users.
Rambler shall store user information in accordance with this Regulation and Rambler official documents, defining the rules for the use of the relevant Internet Resources.
Rambler takes all reasonable steps to protect user information from destruction, misrepresentation or disclosure.
Rambler ensures confidentiality of the relevant information within the limits and on the terms established by the current legislation of the Russian Federation and this Regulation.
Besides Rambler and the persons specified in Section 5 of the Regulation, access to user information, subject to observance of requirements of the legislation of the Russian Federation is granted to:
Rambler guarantees the following rights of the Internet Resources user:
Personal data is deleted within three (3) business days from the date of receipt of the user's request and may result in the inability to use the relevant Internet Resources.
If such an opportunity is provided in Rambler projects and services, the user of the Internet Resources has the right to allow or prohibit the provision of information about themselves to Rambler partners or third parties via OpenID and OAuth protocols. In the relevant official documents defining the rules for the use of Rambler projects and services, Rambler undertakes to specify the persons to whom this information will be provided, and the conditions of the specified will of the user in relation to the information use under these protocols.
The user has the right to distribute their personal data by any legal means. Rambler is not responsible for the actions of third parties who have gained access to user information as a result of the stated distribution, or obtained illegal access to protected user information.
Rambler shall distribute and/or provide user information only in the following cases:
Rambler shall use information from user profiles (login and password, security question and answer) to authorize access to the Internet Resources. In this case, Rambler has the right to provide such data to the persons specified in Clause 11 hereof. The user is responsible for the safety of this information, including login and password. Any actions committed with its use are considered by Rambler committed by the user. Transfer of user's own login and password to third parties is not allowed.
If the user becomes aware of the username and password of another user, as well as other confidential information about the latter, they are obliged to notify Rambler and not to use the information that has become known to them.
Rambler shall use user information for the purposes of analysing user interests and preferences, adapting Rambler projects and services according to the results obtained from the above analysis, as well as for the purposes of advertising on the Internet Resources to the extent necessary to display it to the target audience.
Information from user profiles shall not be used by Rambler to send users any information, except as provided by the rules (regulations) of using the relevant Internet Resources, or at their explicit request.
Rambler uses the browser stored information, in accordance with the purposes defined by this Regulation, to determine the unique identifier of the user access to the Internet Resources, including those using Top-100 statistics system, for the following purposes:
By configuring the software, the user has the opportunity to prohibit the use of information stored in the browser on their computer, but this can lead to partial or complete loss of functionality of the Internet Resources.
For the Rambler DSP advertising system, the user has the right to refuse the selection of advertising based on their interests. This can be done on the Opt-Out page by clicking on the "Opt-Out" button. This action applies only to the current browser in which the user performed this action. For any other browser, the user needs to repeat this action.
Rambler has the right to provide relevant information to the persons specified in Clause 11 hereof.
Rambler shall not be responsible for the actions of the Owners of the Internet Resources using Top-100 statistics system related to the use and dissemination of user information of these Internet Resources, and strongly recommends that these persons publicly determine their own rules for the use of user information, taking into account the technical features of Top-100 statistics system.
The user access to Rambler Internet Resources may cause access to third-party Internet Resources and downloading of program code and/or graphical objects (including those invisible when displaying Internet pages by the browser) used for advertising purposes and for the purpose of statistics collection. The Internet Resource Owners shall have the technical ability to collect user information and independently determine the terms of its use.
By configuring the software, the user has the ability to block requests for graphic images hosted on third-party servers, but this can lead to loss of readability and errors in the resource display.
When moving from the pages of Rambler Internet Resources to the pages of third-party Internet Resources, users shall independently determine the limits of the use of information about them within the terms and conditions determined by the owners of the relevant Internet Resources. The latter have the technological ability to access the browser stored information, and are responsible for respecting the rights of users in connection with its use.
The Internet Resources supported by Rambler and Rambler Group companies contain links to third party Internet Resources not covered by this Regulation. Rambler recommends that users request information about the use of user data directly from the owners of these resources.
Rambler shall not be responsible for the actions of third parties who use the Internet Resources in their activities, and strongly recommends that users do not provide their own personal data to third parties without sufficient reason.
Rambler is not responsible for organizing the use of OpenID and OAuth protocols by third parties and ensuring proper protection of user information by the latter, as well as obtaining the legal prior user consent to the processing of their personal data by Rambler within the framework of these protocols use.
In the case of joint partner projects and Rambler services, Rambler official documents and/or partner documents defining the use of the relevant Internet Resources shall indicate how the user information is processed by all partners, including information about who stores and processes the user personal data. Rambler is not responsible for non-compliance of the specified persons with requirements of the current legislation of the Russian Federation.
Rambler considers appeals related to this Regulation, including user requests regarding the use of their personal data, by e-mail: firstname.lastname@example.org or by regular mail at the address: 9 bld. 1, Varshavskoe Shosse, Moscow, 117105, Business Center (BC) Danilovskaya Manufaktura, Ryadi Soldatenkova Rambler Internet Holding.
The term of response to the received appeals shall be 10 business days from the date of receipt. Anonymous appeals shall not be considered.
All correspondence sent by users to Rambler (letters in usual or electronic form) are perceived by Rambler as information of limited access and can be published only with the written consent of the user, and addresses, personal data and other information about the users who sent these letters can not be used without their special consent otherwise than to answer on the topic of the received appeal.
This Regulation is an open and public document. Its current version is available on the Internet on the Internet at: http://help.rambler.ru/legal/1142
Rambler does not collect user information associated with access to this web page.
Rambler reserves the right to change the provisions of this Regulation at any time by notifying users on the Internet at the address where this Regulation is posted. Editions of invalid Regulations are stored in the Rambler documentation archive.
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